FAQ’s

Up to what age do you care for patients?

We generally provide pediatric care to infants, children, and adolescents up to the age of 21 years.

Are you taking new patients?

Yes.

Will my child always see the same doctor when they come to the office?

For all pre-booked appointments, you are always able to see the provider of your choice.  In the case of sick visits made the same day or urgent visits, we will try to accommodate you with the provider of your choice however; he/she may not be available on that particular date and time or at that location.

How far in advance should I schedule my next well child checkup?

If you have a new baby you should call the office the day you’re discharged from the hospital to schedule an appointment, usually 2-4 days after discharge. Children between 0 and 2 years old are seen every 2-3 months for well care.  It is best to book your next well visit as you are leaving the office.

Who is allowed to bring my child to the office?

Children 18 years old need no accompaniment.  All matters discussed, and laboratory studies ordered (and subsequent results) will be between the health care provider and the 18-year-old patient.  If you would like to receive information relating to your 18 and up child, he/she must fill out the Authorization of Disclosure of PHI form below.

Children less than 18 years old need to be accompanied by a parent, or someone with written permission to accompany the child.  If someone other than a legal guardian is bringing your child to our office, we ask that you complete the Authorization of Disclosure of PHI above, and send that form with the child.

What should I do if I forget about my appointment or need to cancel or change my appointment?

We view our relationship as a partnership. We will usually, but not always, call to confirm and remind you about an upcoming appointment. Your part of the partnership is to arrive on time or call and cancel or reschedule if you unable to keep your appointment. If you are unable to keep your appointment please notify us at least 24 hours in advance or as soon as possible so other patients who may need to be seen can be accommodated.  We charge $25 for Well Visits not cancelled within 24 hours.

How can I get a copy of my child’s immunizations (or medical record)?

Call our office and request a copy of your child’s immunizations, free of charge.  If you request your child’s entire paper chart, which involves more time from our staff, several days may be necessary to complete the task and a charge of $0.75 per page will be levied.

How does your office handle school/sports/camp/daycare forms that need to be completed?

If the forms are available at the time of a well visit, most forms can be completed before you leave the office.  If the form is to be completed at a later date, please allow up to 7 business days for completion.  .

If I have a complaint, suggestion or concern, whom should I contact?

All business matters should be directed to Cathryn Mackie, our Office Manager.  Cathy may be reached in the Port Jeff office at 631-331-7267 ext. 19.

All billing matters should be directed to Anne Ford, our billing manager.  Anne may be reached in the Port Jeff office at 631-331-7267, ext. 10.

Insurance concerns should be directed to your insurance company’s member services.  Contact phone number should be on the back of your card.

All medical concerns should be directed to any of our Physicians.

All disclosure of personal health information matters should be directed to Kathy Johnson, our HIPPA Compliance Office.  Kathy may be reached at our Wading River office at 631-929-0325.

How do I get a prescription refilled?

Non-controlled substances (eg. Vitamins, Albuterol)

  1. Call 24 hours prior to last dose
  2. Leave your child’s name, birthdate, the name and dosage of medication as well as the name and phone number of your pharmacy.
  3. We are unable to refill medications when the office is closed.
  4. We can only refill medications that were prescribed by a provider in this practice.

Controlled substances (eg. ADHD medications)

  1. Call at least 3 days prior to the last pill
  2. Prescriptions must be picked up in person at the front desk.  Controlled substances can NOT be called into a pharmacy.
  3. Almost all insurance companies limit the prescription to a one month supply
  4. Children must be seen every 3 months to monitor blood pressure, height and weight
  5. Blood work is obtained yearly and can generally be done in our office.

If you have specific questions, please speak with your provider.